Privacy Policy

1. Who controls your data

My Drinkware is the data controller for personal data collected through this website. Our business contact details are:

If you are in the European Economic Area or the United Kingdom, you may contact us using the email above about any privacy request or question.

2. Data we collect

Depending on how you use the website, we may collect:

• Inquiry and contact data: name, business email, phone or WhatsApp number, company, country or region, product requirements and message content.
• Business communications: correspondence, quotations, sample requests, order discussions and related account records.
• Technical data: IP address, browser and device information, requested pages, timestamps, security events and referring page.
• Privacy preferences: your necessary, analytics and marketing technology choices, stored locally in your browser.

Please do not submit sensitive personal data or information unrelated to your sourcing request.

3. Why we use your data

We do not use website inquiry data for automated decisions that produce legal or similarly significant effects.

4. Cookies and similar technologies

Our consent tool separates technologies by purpose. Strictly necessary technologies may operate without consent. Analytics and marketing technologies remain off until you opt in.

The key mydrinkware_cookie_consent_v1 is stored in browser local storage for up to 12 months so we can remember your choice. It contains the selected categories, policy version and date—no name, email or inquiry content.

You can change or withdraw your choice at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.

5. How we share data

We may share personal data only where needed with website hosting and security providers, email or CRM providers, professional advisers, production or logistics partners involved in a requested project, and public authorities where required by law. These recipients may act as processors under our instructions or as separate controllers for their own legal responsibilities.

We do not sell personal data.

6. International transfers

My Drinkware operates internationally, including from China and Singapore, so data submitted by EEA or UK visitors may be processed outside their home country. Where applicable law requires a transfer safeguard, we use an approved mechanism such as an adequacy decision, standard contractual clauses or another legally recognized safeguard, together with supplementary measures where appropriate.

You may contact us for more information about safeguards relevant to your data.

7. How long we keep data

• Unconverted inquiries and quotations: normally up to 24 months after the last meaningful contact.
• Customer, order and transaction records: for the relationship and any longer period required by tax, accounting, product-safety or legal rules.
• Website security logs: normally up to 12 months unless needed to investigate an incident.
• Cookie preferences: up to 12 months, after which the website asks again.

We may keep limited information longer where reasonably necessary to establish, exercise or defend legal claims.

8. Your GDPR rights

Subject to the conditions and exceptions in applicable law, you may have the right to:

• receive information about and access your personal data;
• correct inaccurate or incomplete data;
• request deletion or restriction of processing;
• receive certain data in a portable format;
• object to processing based on legitimate interests or to direct marketing;
• withdraw consent at any time; and
• complain to the data protection authority in the EU or UK country where you live, work or believe an infringement occurred.

Email way@ketenggroup.com to exercise a right. We may need information to verify your identity and clarify the scope of the request. We aim to respond within the period required by applicable law.

9. Security

We use reasonable technical and organizational measures designed to protect personal data against accidental loss and unauthorized access, use, alteration or disclosure. No internet transmission or storage system is completely secure, so please avoid sending confidential information that is not needed for your request.

This website is intended for business users and is not directed to children under 16. We do not knowingly collect children’s data through the inquiry form.

10. Updates and contact

We may update this policy when our services, vendors or legal obligations change. The effective date and version at the top show the latest revision.